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FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

baby_mumFAMILY PLANNING CLINICS:

We offer a family planning clinic on alternate Thursdays with our Practice Nurse Lindsay Anderson, providing family planning / contraceptive advice and provision.

TRAVEL IMMUNISATIONS:

Our Practice Nurses are all qualified to offer advice to patients travelling abroad and to administer appropriate travel vaccinations, including Yellow Fever. Some vaccinations may be charged for.

MINOR SURGERY:

Most of our doctors are qualified to perform minor operations in surgery.  Dr. Halem is our principal lead on these procedures.
Please make an appointment in the usual way for assessment by any doctor and you will be advised if you require a further appointment for minor surgery.

INFLUENZA VACCINATIONS:

Flu vaccinations are usually available between October and January by appointment. You may receive written details of an appointment, otherwise please ring to book your appointment from September onwards.

HEALTH CHECKS:

If you are a patient aged 16-74 who has not been seen for 3 years or more or you are 75 and over and have not been seen for 12 months or more, we can offer you a general health check.
Please make an appointment for this or request a home visit if you are unable to attend the surgery.

DIABETIC CLINICS:

We hold weekly/regular nurse-led diabetic clinics at Old Road West main surgery. We also offer the services of in-house podiatry (foot care) and retinopathy (eye care) screening for all diabetic patients, where appropriate.

CHILD HEALTH SURVEILLANCE:

We offer age-appropriate child health checks and immunisations, in partnership with our Health Visitors, to all patients under 5 years of age.

ASTHMA CLINICS:

Our Practice Nurse Mandy Mowat runs dedicated asthma/COPD clinics offering patients assessment, assistance, advice and support

 
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