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FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

Healthwatch Kent

FREE information and signposting services:

Healthwatch Kent is the local consumer champion for people who use health can social care services.

We know how tricky and time-consuming it can be to navigate your way around the health and social care system. Let Healthwatch Kent do the hard work for you! They have a team of expert advisers who can help you understand what services are already available to you.

You can contact the team by telephone on 0808 801 0102 or email info@healthwatchkent.co.uk. They also want to to hear about your views and experiences of our local health and social care services. They can take your voice to the people who commission services in Kent and help to make a difference.

For more information please visit www.healthwatchkent.co.uk



 
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