This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

Dear Patient,

patient surveyWe are always happy to hear from patients to know how we can improve our service to you and how you perceive our surgery and staff. To help us with this, we are delighted to have established a Patient Participation Group (PPG).

Our PPG currently comprises the following active volunteer members:

  • Jim Hancock (Chair)
  • Colin Ball (Vice-Chair)
  • Horace Sutherland
  • Christine Ball
  • Sarjit Sangha
  • Ann Whitehorn
  • Ellen Ryan
  • Gaynor Farran

The PPG is also happy to include "virtual" members, who retain an interest in the PPG, are able to contribute to discussion, etc. but do not have member voting rights and generally do not attend the regular PPG meetings.

The group meets every 8-10 weeks and is joined by the Acting Practice Manager, Ricki Wittenbaker, and usually one of the doctors from the Practice. The next meeting will take place on Tuesday 21st March 2017 from 7.00 pm at our main surgery at 30 Old Road West.

You will find PPG notice boards in the waiting rooms at both our main and branch surgeries and in the lobby at the main surgery where minutes of meetings and other relevant information are displayed. You can also pick up a leaflet giving information about the PPG including contact details at either surgery.

If you would like to join the PPG, whether as an active or virtual member, or simply want to find out more about the group, please telephone 01474 330180 or email us at oldroadwest@nhs.net

Please click on "Upload Survey Report" to the right of this page to access our latest survey results and annual report from the PPG.

 

 


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website