Old Road West SurgeryTel: 01474 352075
Branch SurgeryTel: 01474 566497
FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT.
Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG.
Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.
We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.
We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.
Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.
We offer a family planning clinic on alternate Thursdays with our Practice Nurse Lindsay Anderson, providing family planning / contraceptive advice and provision.
Our Practice Nurses are all qualified to offer advice to patients travelling abroad and to administer appropriate travel vaccinations, including Yellow Fever. Some vaccinations may be charged for.
Most of our doctors are qualified to perform minor operations in surgery. Dr. Halem is our principal lead on these procedures. Please make an appointment in the usual way for assessment by any doctor and you will be advised if you require a further appointment for minor surgery.
Flu vaccinations are usually available between October and January by appointment. You may receive written details of an appointment, otherwise please ring to book your appointment from September onwards.
If you are a patient aged 16-74 who has not been seen for 3 years or more or you are 75 and over and have not been seen for 12 months or more, we can offer you a general health check. Please make an appointment for this or request a home visit if you are unable to attend the surgery.
We hold weekly/regular nurse-led diabetic clinics at Old Road West main surgery. We also offer the services of in-house podiatry (foot care) and retinopathy (eye care) screening for all diabetic patients, where appropriate.
We offer age-appropriate child health checks and immunisations, in partnership with our Health Visitors, to all patients under 5 years of age.
Our Practice Nurse Mandy Mowat runs dedicated asthma/COPD clinics offering patients assessment, assistance, advice and support
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse (please print the form and bring it with you to your appointment).
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
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