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Noticeboard

FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

closed_signWhen We Are Closed

If you call 01474 352075 when the surgery is closed, you will hear a recorded message asking you to hang-up and redial NHS 111.

 

Any calls to the out-of-hours service will be recorded. Calls to 111 are free of charge whether you call from a landline or mobile.

 

Please note NHS 111 has replaced NHS Direct and Dentaline and is the number you should use to access urgent medical care when it is not a 999 emergency. 


In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website