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Noticeboard

FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

test_results6Test Results

When you attend for a test of any kind you will be told how long you should expect to wait for the results. Please bear this in mind and call the surgery, preferably after 2.00 pm once sufficient time has elapsed.

Our reception staff are not qualified to comment on results and will therefore only be able to confirm if results have been read by a clinician and give the details/figures, etc. and any comment the doctor or nurse has added. Please ensure you make any necessary follow-up appointment with the doctor, or nurse, if advised to do so.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release, or when the results relate to a child and the parent/guardian is requesting them.

 
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