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Noticeboard

FLU SEASON IS HERE. PLEASE BOOK APPOINTMENTS WITH THE NURSE FOR A FLU JAB AND ASK THE DOCTOR AT YOUR CONSULTATION TO GIVE ONE IF YOU NEED IT. 

Thank you for cooperating with the drug switches as advised by the MEDICINE MANAGEMENT TEAM AT THE CCG. 

Old Road West Surgery is disappointed at the decision by the Care Quality Commission to place the practice into special measures, following a practice inspection in August 2017. The CQC inspection report highlighted areas where the surgery was delivering a good service, which reflects the commitment of all practice staff to high quality patient care, but also identifies areas that we need to improve.

We take the safety and welfare of our patients very seriously and have already started addressing each of the CQC concerns through a robust action plan.

We are committed to making all necessary improvements for all of our patients and the practice is confident that the outcome of any future CQC inspection will reflect this.

Patients that may have specific feedback or questions regarding our service are encouraged to write directly to the practice via letter or email so that we can respond to each enquiry we receive.

Health Help Now

Kent and Medway Clinical Commissioning Groups have developed an innovative new web-app for local people, which aims to help patients find the right treatment and advice for their needs. The Health Help Now web-app can be found at:

www.healthhelpnow-nhs.net and is free to everyone who lives, studies and works in Kent and Medway.

Health Help Now enables the user to select their symptom or need, and then locate their closest service based on the recommendation made by local GPs, paramedics, psychiatrists, hospital doctors and other health professionals. Health Help Now offers a wide range of advice for common symptoms in all age groups.

The web-app is time and location sensitive, which means that whatever time of the day or night and wherever the user is, the user can see where their nearest service is and what the opening hours are. Users can find details of services such as their GP practice, nearest pharmacy, walk-in centre and minor injuries unit to name a few. The web-app also gives telephone numbers for a range of helplines, such as DentaLine, the Dementia Helpline and HopeLineUK for teenagers with suicidal thoughts.

 



 
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